Terms and Conditions

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• Like any business, Sawasdee Business Services reserves the right to have terms and conditions, so the business is divided into 3 activities. Our terms and conditions are as follows:
• 1.Tailoring Alterations and Repairs:
• 1.1.Any uncollected garment within 30 days will be destined to charity institutions.
• 1.2.Our payment method is made by cash or bank transfer.
• 1.3.Any garment that is brought to our store must be clean.
• 1.4. Our responsibility and that of the client is to offer Invoice to any service we provide.
• 1.5.Sawasdee Business Services reserves the right to select its customers.
• 1.6. Politeness and good manners are mandatory in our store.
• 1.7.Hygiene is part of our daily life this is another key element that is mandatory in our store.
• 1.8. The Regulations were made using the powers in Chapter 1 of Part 1 of the Health Act 2006. The legislation means that smoking is not allowed in 'enclosed' or 'substantially enclosed' public places, including workplaces.
• 1.9.Any garment brought for modification or repairs will no longer have the initial shape, so we ask the clients to give their own consent in carrying out the Tailoring Alterations and Repairs works.
• 2.0. Discount and refund policy is subject to appreciation by Sawasdee Business Services.
• 2.0.Beauty treatments:
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• 2.1.FEEDBACK
• Any feedback regarding your treatments is greatly appreciated. You can leave feedback via our Facebook page or our website.
• 2.2.ARRIVING AT THE SALON
• If you are new to the salon please arrive 10 minutes before your appointment time. This will give you plenty of time to check in and fill out the compulsory New Client Consultation Form. Arriving late will rob you of precious appointment minutes as each session will be finished exactly on time as a courtesy to the next client.
• We fully understand that sometimes being late is outside of your control. If you are running late please contact the salon as soon as possible by phone to allow your therapist to advise the best course of action.
• We will always do our best to accommodate late arrivals (within 10 minutes after your appointment) by performing the most complete treatment possible in the time remaining. (Does not include brow appointments or treatments less than 15 minutes long)
• Unfortunately, arriving 10 minutes after the scheduled time of your appointment will result in the cancellation of your appointment, our cancellation policy will apply.
• If you have a gift voucher and do not show up for your treatment or cancel less than 24 hours before your treatment time, you will forfeit your voucher.
• We recommend that you plan ahead for your visit to our salon.
• We’ll be happy to answer any questions you may have about our location, parking, and travel options.
• 2.3.BOOKING APPOINTMENTS VIA PHONE OR FACEBOOK OR WEBSITE
• You can book a preferred appointment slot over the phone to guarantee an appointment. Please note that messages left on the phone will be dealt with as soon as possible, the appointment will then be confirmed. Please note, booking an appointment via Facebook, the appointment will not be booked until the appointment time has been confirmed to the client by the salon. Being offered a time slot does not guarantee the space until the salon has confirmed it with the client. We regret we cannot hold bookings with Facebook appointments until confirmation same with online webiste. Tranquillity runs on an appointment-based system and these go on a first-come-first-serve basis. We do not hold back any appointments for last minute calls, so we always advise you to book in advance to avoid disappointment. Remember that during the summer months and at Christmas time we do get extremely busy and appointments can go 2-3 weeks in advance (sometimes longer for late nights and weekends).
• 2.4.**COVID RESTRICTION**
• Due to the new way we are required to work, we have introduced new protocols for the safety of the clients and staff. Please read the following carefully, and details of what to expect on your next visit.
• DATA PROTECTION – We may be required to share your contact details with the NHS Test and Trace  if requested.
• SYMPTOMS OF COVID -19 – If you are experiencing any symptoms of Covid 19 which include high fever, continuous cough, loss of sense of smell and taste, please reschedule your appointment.
• Due to the new way I am working and to adhere to the new Guidelines I will be asking you to carefully read the new salon etiquette
• Would clients please read the following:
• Appointments will need to be pre booked. I will only be booking in clients on an appointment only basis. 
• Make sure you have filled out your pre Covid checklist form
• Stay at home if you have any Covid symptoms, have been in contact with anyone with symptoms, or anyone in your household has symptoms, and reschedule your appointment for a later date.
• Arrive on time for your appointment. If you are early, please wait outside, or the inner door and I will collect you once the client before you has left the salon. I will be allowing ample cleaning time between each client.
• No more than 3 customers in our store;
• If you arrive late for your appointment you will be required to reschedule for another day, or shorten the treatment time. As we have strict cleaning protocols in place to be ready for the next client.
• You will be asked to sanitise your hands before and after your treatment.
• Keep belongings to a minimum, you will be asked to pop your belongings in a box by your treatment table. Please keep your mobile phone in your bag during the treatment.
• You may bring a bottle of water with you to your appointment
• Bring a mask with you, I am able to provide a mask and gloves kit for a small charge if you forget your own
• Please attend your appointment on your own
• When you contact the salon via telephone, facebook or webiste please leave a message and i will get back to you. The online booking system will be switched off for now.
• If you wish to purchase any retail products or vouchers please contact the salon via telephone, and I can arrange a suitable time to pick up, or post them to you.
• There have been changes to the treatments I can offer, and to the price list. I am aiming to provide more luxury, pampering and package based treatments. Treatments will be subject to change depending on the government guidelines.
•  I will not leave the treatment room during the treatment. Please bring a mask with you. If you don’t have a mask, I can supply a mask and glove kit for a small charge.
• If you are have any questions or are unsure of anything please don’t hesitate to ask.
• If you are in the Vulnerable category you can request a suitable time to come in which would make you feel more comfortable, ie first appointment or last appointment of the day
• 2.5.VOUCHERS
• Vouchers can be purchased for any amount and are valid from one year from purchase date. Once past this date vouchers will no longer be accepted in the salon.
• Vouchers are non-transferable, exchangeable or refundable
• We accept no responsibility for lost, damaged or stolen vouchers
• When booking a treatment with a voucher, please state the voucher number and bring the voucher with you to produce prior to the treatment. Failure to do so will result in full payment of the treatment.
• If a booking is made with the voucher and the appointment is missed the voucher will become invalid.
• Vouchers cannot be used in conjunction with any ongoing offers in the salon!
• 2.6.DUO TREATMENTS AND PACKAGES AND COURSES
• All packages and duo treatments MUST be payed for in advance to secure the booking (non-refundable deposit). We do ask for a minimum notice of 48hrs cancellation. If the treatment packages are cancelled within this time this will incur a cancellation fee of 50% of the total package cost. If the treatment is cancelled on the day we reserve the right to charge you for the full amount.
• 2.7.CANCELLATIONS
• Please understand that as a salon we run on an appointment basis. When a client cancels late or misses appointments this costs the salon financially. We do appreciate that things do crop up, so we do ask you to notify the salon as soon as possible. If you miss an appointment, we will contact you to notify you on the missed appointment. If you find it difficult to remember appointments then we do offer a text to remind service. But please note that it is still your responsibility to remember the appointment. If you have missed several appointments we recommend that you ring the salon on the day that you wish to have the appointment, and we will do our best to fit you in. We do appreciate your custom, and also appreciate our time is precious.
• 2.8.CANCELLATION POLICY
• If you need to cancel your appointment, please call the salon at least 24 hours (48 duo and packages) in advance. Since we turn away other clients to hold your reservation, if you do not cancel your appointment you will be notified and a record will be kept on your client file, 50% of your total treatment cost will be charged to the next appointment. For missed appointments the full cost of the appointment will be charged to the next appointment.
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• 2.9.CLIENT CONSULTATION FORMS
• All new clients will be requested to complete a Client Consultation form before our therapists can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the Client Consultation form every 6 months so that we can update our records.
• Personal details taken from clients during consultation procedures are protected under the Data Protection Act.
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• 2.1.1.AGE RESTRICTIONS
• You must be 18 years or over to receive treatments or parental consent will be required. We reserve the right to refuse performing treatments on any guest who is under the age of consent.
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• 2.1.2.LOSS OR DAMAGE OF PERSONAL ITEMS
• We regret that we cannot be responsible for any loss or damage of personal items at the salon. Please keep your personal belongings with you at all times.
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• 2.1.3.PAYMENT
• We accept card payments and cash, we do not accept cheques or any card payments for the moment.
• 2.13.Any licentious language on our staff or any inappropriate proposal will be reported to the Local Police and will be treated according to the laws in force.
• 2.1.4.Sawasdee Business Services reserves the right to select its customers.
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LETTER OF ENGAGEMENT

3.1.Definitions: definitions.

3.2.Term: commencement of term; end of term (indefinite).

3.3.Services: obligation to provide services; standard of bookkeeping services; devotion of personnel to services; keeping customer informed of services; handling of deliverables and second party materials; limitations on accountancy-related liabilities.

3.4.Professional obligations: conflicts of interest subject to professional rules; scope of Bookkeeper expertise; declining to perform services for lack of qualifications etc; conflicts of interest subject to professional rules; obligation to notify the Client for late performance; regulatory disclosures and tipping off.

3.5.Deliverables: obligation to deliver deliverables; feedback on deliverables; timetable for delivery of deliverables; deliverables warranties.

3.6.Client Materials: supply of second party materials; licence of Client materials; warranties relating to second party materials.

3.7.Intellectual Property Rights: assignment of intellectual property rights in deliverables; licence to use deliverables; licensing of third party materials; waiver of moral rights in deliverables; further assurance (intellectual property).

3.8.Charges: obligation to pay charges; time-base charges limitations; amounts exclusive of VAT.

3.9.Timesheets: obligation to keep timesheets; obligation to supply timesheets.

3.2.1Payments: issue of invoices; time for payment of charges following invoice; payment methods; interest on late payments.

3.2.2.Suspension of Services: suspension of services.

3.2.3.Bookkeeper's confidentiality obligations: first party confidentiality undertaking; disclosure of confidential information by first party to certain persons; exceptions to first party's confidentiality obligations; disclosures of second party confidential information mandated by law etc; first party to stop using confidential information upon termination; first party to return or destroy confidential information following termination; first party confidentiality obligations after termination.

3.2.4.Data protection: compliance with data protection laws; warranty of Client's right to disclose personal data (GDPR); details of personal data and purposes of processing by the Bookkeeper (GDPR); duration of personal data processing by Bookkeeper (GDPR); personal data processed by Bookkeeper on instructions (GDPR); authorised international transfers of personal data (GDPR); informing Client of illegal instructions (GDPR); personal data processed by Bookkeeper as required by law (GDPR); confidentiality obligations on Bookkeeper persons processing personal data (GDPR); security of personal data processed by Bookkeeper (GDPR); appointment of sub-processor by Bookkeeper (GDPR); authorisation for Bookkeeper to appoint sub-processors (GDPR); Bookkeeper to assist with exercise of data subject rights (GDPR); Bookkeeper to assist with compliance (GDPR); obligation to notify Client of personal data breach (GDPR); Bookkeeper to provide data protection compliance information (GDPR); deletion of personal data by Bookkeeper (GDPR); Bookkeeper to allow audit (GDPR); changes to data protection law.

3.2.5Warranties: first party general warranties; second party warranty of authority; exclusion of implied warranties and representations.

1. Indemnity: first party indemnifies second party upon breach (deliverables); conditions upon first party indemnity; limitations of liability vs indemnities.
2. Professional indemnity insurance: obligation to maintain professional indemnity insurance.
3. Limitations and exclusions of liability: caveats to limits of liability; interpretation of limits of liability; no liability for force majeure; no liability for loss of profits; no liability for loss of revenue; no liability for loss of use; no liability for loss of opportunities; no liability for loss of data or software; no liability for consequential loss; per event liability cap upon services contract; aggregate liability cap upon services contract.
4. Force Majeure Event: obligations suspended for force majeure; force majeure notification and information; mitigation of effects of force majeure.
5. Termination: termination by either party without cause; termination by either party upon breach; termination upon insolvency; termination upon non-payment.
6. Effects of termination: surviving provisions upon termination; termination does not affect accrued rights.
7. Non-solicitation of personnel: non-solicitation of employees by second party; non-solicitation of employees by first party.
8. Status of Bookkeeper: first party is independent contractor not employee; no redundancy or compensation.
9. Notices: contractual notices must be in writing; methods and deemed receipt of contractual notices; substitute contact details for notices.
10. Subcontracting: subcontracting are not permited.
11. General: no waiver; severability; variation written and signed; asymmetric assignment of contractual rights; no third party rights; entire agreement (commercial terms); governing law; exclusive jurisdiction.
12. Interpretation: statutory references; section headings not affecting interpretation; calendar month meaning; no ejusdem generis.
13. Note:All bookkeeping services are made on the basis of a collaboration contract and which is registered. The terms and conditions of the contract will be set out in the contract and will be signed by both parties. Any fraudulent action that is suspicious will be reported to the competent authorities. be monitored by the Anti Money Laundering HMRC department. Payment for our services is made only by bank transfer and based on an invoice that we have the responsibility to offer to each client.

               Thank you,

               Sawasdee Business Services.